Welcome to the FAQ page on lushpile.com. Below are some of the questions our customers frequently ask, along with their answers. If you have any other questions while browsing, please feel free to contact us!
- How do I choose the right rug?
When choosing a rug, consider the following factors:
Purpose: Determine where you need the rug.
Style: Choose a color and pattern that suits your interior decor.
Material: Different materials (e.g., synthetic fibers, natural fibers, cowhide, etc.) have different durability and maintenance requirements. - How do I clean and maintain my rug?
Cleaning and maintenance requirements may vary depending on the type of rug. General Tips:
Regular Vacuuming: Keep your rug clean to prevent dust and dirt from accumulating.
Treating Stains: Treat stains immediately with clean water and a mild detergent, avoiding harsh chemicals.
Professional Cleaning: For larger stains or long-term buildup, professional cleaning is recommended. - How long will my order take to arrive?
Your order is typically processed and shipped within 1-3 business days. Delivery times vary depending on your location and the shipping method you choose. After shipment, you will receive an email with tracking information. - Do you ship internationally?
We do ship internationally. - Can I return items?
Yes, we offer a 30-day return guarantee. Please ensure the item is in new condition and return it with the original packaging and tags. For detailed return procedures, please refer to our Returns and Refunds Policy. - Do your rugs come with a warranty?
Most of our products come with a warranty. The specific warranty terms and duration are usually stated on the product page. For more information, please contact Customer Service.